Recovering Your Password Using Your Mobile Number

Note: You must have already set up your mobile number to use this feature. If you have not previously set up your mobile phone, please contact Michigan Tech IT at (906) 487-1111 for assistance.
  1. Go to the Michigan Tech Account Center (mylogin.mtu.edu).
  2. Select Forgot password? (Mobile Number Recovery).
    Select the forgot password (mobile) link
  3. Fill in the following:
    • Enter your username in the Username field.
    • Enter your Birth Date in the Birth Date field. Use mm/dd/yyyy date format or browse the date using the calendar tool.
    • Check the box to agree to receive text messages on your mobile device.
  4. Select the Request PIN button.
    Information and PIN request window
  5. You will receive a pop-up message that the PIN has been sent via text to your mobile phone number.

  6. You will receive a text on your mobile phone from the Information Security Team to use the PIN provided to continue with the password reset and when the PIN will expire.

  7. Enter the PIN that was provided to you into the PIN field. If you need to resend your PIN, click Resend PIN. 

  8. Select Validate.

  9. Review the password rules.

  10. Create and confirm your new password.
    create and confirm new password

  11. If your password was accepted, you will see, "You have successfully reset the password for the selected accounts/groups." Select OK.
    password reset success dialog box

  12. If your password was not accepted, review the reasons and try resetting your password again, making the required changes.
    password error message
    reasons for password error

For more information, please visit: Managing My Account at mylogin.mtu.edu

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Details

Article ID: 52825
Created
Thu 4/26/18 3:42 PM
Modified
Wed 9/11/19 1:37 PM