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Recovering Your Password Using Your Mobile Number

Note: You must have already set up your mobile number to use this feature.
  1. Open a web browser and go to the Michigan Tech Account Center
  2. Click Forgot password? (Mobile Number Recovery).
    Recovery Tool
  3. Enter your username in the Username field.
  4. Enter your Birth Date in the Birth Date field. Use mm/dd/yyyy date format or browse the date using the calendar tool
  5. Check the box to agree to receive text messages on your mobile device.
  6. Click Request PIN.
    Forgot password verification window
  7. You will receive a pop-up message that the PIN has been sent via text to your mobile phone number.
  8. You will receive a text on your mobile phone from the Information Security Team to use the PIN provided to continue with the password reset and when the PIN will expire.
    Pin Sent to Phone
  9. Enter the PIN that was provided to you into the PIN field. If you need to resend your PIN, click Resend PIN.
  10. Click Validate.
  11. Review the password rules.
    Review the password rules
  12. Create and confirm your new password.
    Confirm Password
  13. If your password was accepted, you will see “You have successfully reset the password for the selected accounts/groups.” Click OK.
    Password Rest Successfully
  14. If your password was not accepted, please see the box and try resetting your password again, making the required changes.
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Details

Article ID: 52825
Created
Thu 4/26/18 3:42 PM
Modified
Wed 5/9/18 2:47 PM