Submitting a Ticket for IT Help

You can submit a ticket through the ServiceDesk Plus portal, in addition to getting IT help by phone (dial 906-487-1111), by email (it-help@mtu.edu), or in-person at the Technical Assistance Center in the Library.

How to Submit a Ticket

Michigan Tech IT uses the ServiceDesk Plus software to record and process all your IT support requests. You can directly enter a ticket into ServiceDesk Plus. This requires you to login with your Michigan Tech credentials.  You can submit your request by following these instructions:

  1. Select Request Catalog from the drop-down arrow in the upper right corner of the screen.
    Request Catalog
  2. Choose the category from the list that best represents your issue or simply choose New Issue from the bottom of the list.
  3. Fill out the form. Required fields are noted with red asterisks (*).
    ServiceDesk Plus
  4. Select Add Request near the bottom of the screen to complete your request and send it to IT.
    Add Request button
Was this helpful?
0 reviews

Details

Article ID: 52932
Created
Fri 4/27/18 1:57 PM
Modified
Mon 9/9/19 11:29 AM