Incident Report Submissions

Michigan Tech IT empowers our customers that are so inclined to conduct an initial troubleshooting process to resolve an issue prior to submitting a ticket to it-help@mtu.edu

The recommended initial troubleshooting process is listed below:

  1. Use the Reach dashboard to check the status of the digital sign (player)
  2. Performing a refresh of the content displayed on the sign via the refresh button in the Reach web interface
  3. Performing a restart of the player via the restart button in the Reach web interface
  4. Perform a power cycle of the player by performing as per the training provided with the commissioning.

Problems uploading or changing the content

Support for content creation is available either from Michigan Tech IT Monday through Friday from 8 am to 5 pm by contacting it-help@mtu.edu or 7-1111 or directly from the vendor, Reach Media Network, Monday through Friday from 7 am to 6 pm by calling 1-952-944-7727, option 4.

 

Incidents can be reported using the troubleshooting template: Troubleshooting Requests or by calling the Michigan Tech IT Service Desk at 7-1111. Please provide a complete description of the problem being experienced and note which of the above troubleshooting steps were performed when reporting an issue.

 

 

 

 
Was this helpful?
0 reviews

Details

Article ID: 71072
Created
Tue 1/29/19 1:18 PM
Modified
Thu 3/14/19 8:19 AM